If you’ve found yourself locked out of your TikTok account and are unsure about the recovery process, you’re in the right place. There are common reasons why you might be looking to recover a TikTok account:

• Your account is blocked or suspended.
• You’ve forgotten your password.
• You’ve deleted your account and want it back.

Before giving up on your original account and creating a new one, there are steps you can take to potentially regain access. Let’s explore the options available to recover your TikTok account.

How to Reset Your TikTok Password

If you’ve forgotten your TikTok password and need to recover your account, you must have access to the email address or phone number linked to your account. Here’s a guide on how to reset your password and regain access to your TikTok account using your username, email address, or phone number.

How to recover a TikTok account with a username or email

If you want to reset your password and recover your TikTok account with a username or email, follow these steps: 

1. Open the TikTok app on your mobile device. 
2. On the ‘Log in to TikTok’ page, select ‘Use phone / email / username’.
3. Choose ‘Email / username’.
4. Enter your email or username associated with the TikTok account. 
5. Click ‘Forgot password?’. 
6. Choose how you would like to reset your password: Phone number or Email. 
7. Enter the verification code sent to your phone or email. 
8. Choose your new password.

How to recover a TikTok account with a phone number

You can recover your TikTok account by signing in with the phone number associated with your account. 

To recover your TikTok with a phone number follow these steps: 

1. Open the TikTok app on your mobile device. 
2. On the ‘Log in to TikTok’ page, select ‘Use phone / email / username’.
3. Choose ‘Phone’.
4. Enter the phone number associated with your TikTok account. 
5. Click the ‘Send Code’ button. 
6. Enter the 6-digit code sent to your phone. 
7. Once you’re logged in you can change your password.

How to Recover a TikTok Account without an Email or Phone Number

If you’ve lost access to both your phone number and email address linked to your TikTok account, don’t worry – there’s still a way to recover it. You’ll need to report an issue to TikTok support and provide them with the necessary details. 

Here’s how to recover a TikTok account without an email or phone number:

1. Go to the TikTok ‘Report a problem’ page. 
2. Choose the appropriate topic, and provide an email address, your TikTok username, and any additional details. 
3. You can also upload any screenshots or additional media. 
4. Review the declarations, check the box to confirm, and click ‘Submit’.

You may need to wait a few days before receiving a response from TikTok support. Be patient and provide as much information as possible to speed up the process.

How to Recover a Banned TikTok Account

If you find yourself locked out of your TikTok account due to a ban the first thing you’ll see when you try to log in is a notification explaining that your account has been banned. This message will pop up when you open the app, making it clear that your account status has changed.

If you believe the ban was issued in error, you have the option to appeal. 

Here’s how to recover a banned TikTok account:]

1. Open the ban notification when you see it. It should have an ‘Appeal’ button you can tap.
2. Tap ‘Appeal’ to start the appeals process. Follow the instructions carefully as you go through the steps. Be sure to explain your case thoroughly and provide any evidence you have that the ban was unjustified.
3. Once your appeal is submitted, it will be reviewed by TikTok. If they determine the ban was a mistake, your account and content will be restored (as long as you didn’t delete anything in the meantime). Any strikes on your account related to the ban will also be removed.

How to Recover a Suspended TikTok Account – Business Accounts

Business and advertising TikTok accounts may face suspensions for various reasons, such as unapproved website URLs, missing required documents, or invalid business/tax information. If your account falls into this category, you’ll need to take action to get it back up and running.

To reactivate your suspended business or advertising account, you must file an appeal. 

Here’s how you can submit an appeal to recover a suspended TikTok account through the customer support system:

1. Click on the question mark icon located in the top right corner of Ads Manager to reveal a drop-down menu.
2. Select “Advertiser Support” from the options provided.
3. Choose “Account Review” from the menu.
4. Finally, select “Account Suspension Appeal” to begin the process of appealing the suspension of your business or advertising TikTok account.

How to Recover a Deleted TikTok Account

When you delete your TikTok account, you have a 30-day grace period to reverse your decision and recover it. During this month-long window, all you need to do is log back into TikTok using your original login details to restore your account. However, once this 30-day period elapses, your TikTok account is permanently erased and cannot be recovered.

Gretchen Oestreicher , 14 May 2024